There should be a close liaison between the credit controller and the marketing /sales department so that credit issues are resolved smoothly.
Checking customer's credit situation
Deciding whether or not to offer the credit
Setting up the terms and conditions of the receivable and payable balances
Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans
Assist in the setting up of the credit control system & ensure a particular customer does not exceed credit limit set.
Ensure that debts are paid in a timely manner
Meet cash & debtor day targets set by the Firm
Chase overdue invoices by telephone, email & letter within agreed timescales
Maintain accurate records of all chasing activity Regularly making contact with customers to ensure all relevant debts are managed as necessary
Identify changes in payment patterns and propose action to avert indebtedness
Handle disputed bills and negotiate to bring payment within the agreed terms
Provide accurate advice on billing queries
Respond promptly and completely to both client and internal enquiries
Propose write off of irrecoverable receivables
Providing ad-hoc reporting as and when requested by management
Undertake account reconciliations as required
Ensure monthly processing deadlines are met as required
Send out monthly client statements/letters as may be agreed from time to time
Develop the credit management capability within the practice
Other duties as delegated from time to time by the Superior
If any customers stop paying or pay late then it's your responsibility to stop the providing services, start legal action to collect the money owed (if necessary) and in the case of bankruptcy you'll have to report to your higher management about the strategies to make sure you can recover what you can.
You are expected to regularly review the company's debt recovery procedures.
Minimum Diploma in Accounting, Finance, Business Administration or equivalent.
At least 2 years of related working experience in credit control & collection function.
Able to work under pressure & under minimum supervision.
Conversant fluently in English, Malay & Chinese (added advantages)
Able to negotiate for payment effectively.
Must be able to work at Subang Jaya & 5 1/2 working days.